Last updated: January 2026
1. Refund Window
We offer a 14-day money-back guarantee on all purchases made through our website.
Customers may request a refund within 14 days of the original purchase date if they are not satisfied with the product for any reason.
2. Paddle as Merchant of Record
All purchases of WhatGenius are processed by Paddle, who acts as the Merchant of Record. Paddle is responsible for payment processing, billing, tax handling, and refunds.
Refunds are issued in accordance with Paddle’s refund policy and Buyer Terms.
3. How to Request a Refund
To request a refund, customers should use the refund link provided in the Paddle purchase receipt email or contact Paddle support directly.
When submitting a refund request, customers may be asked to provide:
- the order number, and
- the email address used at checkout.
4. Refund Eligibility
Refund requests submitted after 14 days from the purchase date may not be eligible for a refund, except where required by applicable law or at Paddle’s discretion.
5. Subscription Cancellation
Customers may cancel their subscription at any time through their account dashboard.
Canceling a subscription does not automatically issue a refund after the 14-day refund window. Access to the service will remain active until the end of the current billing period.
6. Contact
For billing or refund-related questions, contact:
AppGenius SARL
Route Ain Chkef, Hay El Kasba
Imouzzer Kandar, Fes, Morocco
Email: [email protected]
Refund Policy — WhatGenius Platform
This policy is designed to provide clear, fair, and transparent billing practices in alignment with Paddle requirements.